Winnipeg, Manitoba, Canada
Effective Date: September 12, 2026
1. Introduction
JOL Immigration Services (“we”, “our”, “the Firm”) is committed to protecting the privacy, confidentiality, and security of all personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), FIPPA, and PHIA.
By using our website, submitting information, or engaging our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following categories of personal information:
a. Personal Identification Information
- Full name
- Date of birth
- Contact details (email, phone number, address)
- Passport details or national ID information
b. Immigration-Related Information
- Education history
- Employment history
- Travel history
- Family information
- Financial information required for immigration applications
- Documents submitted for eligibility assessment or application preparation
3. How We Use Your Information
Your personal information is used strictly for legitimate and authorized purposes, including:
- Assessing eligibility for Canadian immigration programs
- Providing immigration consulting and advisory services
- Preparing, reviewing, and submitting immigration applications
- Communicating with you regarding your file
- Responding to inquiries or consultation requests
- Maintaining internal records and compliance requirements
- Improving website functionality and user experience
We do not use your information for marketing without your explicit consent.
4. Disclosure of Information
We may disclose your information only under the following circumstances:
a. Government Agencies
To Immigration, Refugees and Citizenship Canada (IRCC), provincial immigration offices, or other government bodies when required for your application.
b. Authorized Representatives
To individuals or organizations assisting with your file (e.g., translators, educational credential evaluators), strictly on a need-to-know basis.
c. Service Providers
To secure third-party providers supporting our operations (e.g., encrypted storage, email systems).
d. Legal Requirements
Where disclosure is required by law, court order, or regulatory obligation.
We never sell, trade, or rent your personal information.
5. Consent
By providing your information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw consent at any time, subject to legal or contractual limitations.
6. Data Protection & Security
We implement strict security measures to protect your information, including:
- Encrypted digital storage
- Secure document handling
- Restricted access protocols
- Password-protected systems
- Regular security reviews
Despite these measures, no system is completely immune to risks. We take all reasonable steps to minimize them.
7. Retention of Information
We retain personal information only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Meet legal, regulatory, or professional obligations
After retention periods expire, we return all your information/properties and comply with the College Act in destruction of files.
8. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent (where applicable)
- Request information about how your data is used
Requests can be made by contacting us directly.
9. Cookies & Website Tracking
Our website uses cookies to:
- Improve user experience
- Analyze website traffic
- Support secure form submissions
You may disable cookies through your browser settings, though some features may not function properly.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
11. Children's Privacy
We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.
12. Updates to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on our website with an updated effective date.
13. Contact Information
For questions, concerns, or privacy requests, contact:
JOL Immigration Services
13A Havelock Avenue
Winnipeg, MB R2M 1H1
Canada
Email: jol@jolimmigrationservices.com
Phone: 204-480-2358